Aantal uren per week
32 - 40 uur
Over de functie
As Global Training and Quality Manager at Webhelp you are a key advisor to our global client adidas. You love setting people in motion and help everyone within the global team to drive excellent results.. You are the linking pin between adidas and the local Webhelp teams in Athens, South Africa, Kosovo, Rabat and Estonia and you will be traveling to this locations a few times a year. When not traveling to the locations, you will be based in Amsterdam at the headquarters of adidas to keep a warm and close relationship with our partner. You are responsible for the global training curriculum, you initiate new learning and change processes and roll them out across the globe. You work with a team of local trainers and support them with delivering onboarding and upskill training for our advisors. You use the most appropriate training and delivery method including instructor led and e-learning training. Working closely with adidas you will upskill and accredit our trainers and ensure that material is relevant by providing feedback as well as promoting continuous improvement through learning. You play a key role in building a great and consistent global service experience for adidas clients.
As a Global Training and Quality Manager you have
a winners mindset. As adidas is becoming the best sports brand in the world and Webhelp the number one in customer experience in the world, we seek a team player with a mindset that fits in perfectly. You are proactively identifying areas for improvement from both customer and employee perspective and you have proven experience in:
- Planning and organizing at an excellent level, time management is your strength;
- Stakeholder and relationship management, working together is your nature;
- Leading a L&D team, where you've first learned to be a L&D practitioner to deliver inspiring training sessions;
- Leading a Quality Excellence team, driving customer experience in an Operation utilizing metrics such as NPS, Csat and FCR;
- Managing, coaching and mentoring across countries, you love to work with all different kind of personalities and cultures;
- Strong communication skills, you are the inspirator that gets people moving;
- Strong analytic skills, you are the gameleader that can get the winning strategy clear;
- Commercial awareness, when you see a change where both adidas and Webhelp win together you jump right on it.
Eager to apply?
Do you recognize yourself in the description above? Are you going to be the game changer that is going to lead this team to victory? Then we would love to get to know you! Share your CV and a cover letter or present yourself in a creative way (for example a blog or 2 minute movie), and send this to email@example.com before October 8 or use the button below. Any questions about the role or application process, send a Whatsapp to Ditte Vellema at +31623367879.
This is a position for employment within the Webhelp team. For this reason, we ask you not to apply for a freelance position. Acquisition is not appreciated.
Wat wij bieden
As Webhelp we offer
A broad set of responsibilities, an international environment, a competitive salary and a very diverse role. The Webhelp organization works at high pace, has a flat organizational structure and an informal way of working. Every day is different and we want you to enjoy your experience in the company, this why giving and receiving feedback is highly valued. You work with a team with inspiring people where successes are highlighted and celebrated. Finally, we are eager to #failfast and learn from all experiences. We love to win together and surprise our clients and their customers every day.
Location and hours:
Your homebase will be the headquarters of adidas in Amsterdam near the Arena, and you want to work 32 to 40 hours per week.
As Webhelp we are
helping people and organizations to create the best and distinctive customer experiences. We are the number 1 in business process outsourcing in Europe and expanded our support to global level and are proud to do that together with beautiful brands such as adidas. We have a can-do mentality that strives us to be the best and makes us realizing great customer experiences. Worldwide we work with 50.000 colleagues, 7 days per week and 24 hours per day, all being part of our Webhelp Family, which you may become a part of by replying on this job offer. You will be working closely together with our Management Develop, HR and Global Central functions to design and deliver initiatives within Training and Quality to share best practices. Our goal is to prepare people for a successful role within Webhelp and beyond. Our learning and development mission is "Teaching skills for life".