Over de functie
As Global Training Coordinator at Webhelp you are a key advisor to our global client Philips Lighting (Signify). You are more than just a trainer. You are the linking pin between Philips Lighting and the local Webhelp teams in the Netherlands, France, Denmark, Malaysia and Puerto Rico. You are responsible for the global training curriculum, you initiate new learning and change processes and roll them out over the globe. You work with a team of local trainers and support them with implementing local trainings. You play a key role in building a great and consistent global service experience for Philips Lighting clients.
You have an open mindset, you are proactively identifying areas for improvement from customer and employee perspective. You have strong client relationship skills; experienced in working with many stakeholders and navigating different interests. You are very cultural aware and apply this in working with global client & Webhelp teams of different backgrounds. You are driven to help our global team members to develop. You love and know the latest developments around (smart) lighting products (such as Philips HUE) and are keen to apply this to exceed customer expectations.
You are a pro-active self-starter that thrives in an environment where you need to align with a broad and diverse group of stakeholders. Experience as a trainer is needed and consultancy skills are a big plus. You radiate your energy to the team and are always looking for solutions; even in challenging situations. You are based in Enschede - The Netherlands and you are pro-actively aligning with our global teams and Philips Lighting. You are open to travel occasionally. You are fluent in English, Dutch and preferably at least one other language.
You have at least 3 years of experience in the contact center domain or a coordination role in training. A bachelor's degree in the domain of business administration is preferred.
We are Webhelp and have been helping people and organisations for the past 18 years to create the best and distinctive customer experiences. We are the biggest business process outsourcing party in Europe and just expanded to support the globe. Our relationship with Philips Lighting is a great example of our global projects.
We have a can-do mentality with focus on Business Process Outsourcing. We help organizations to realize great customer experiences. Worldwide we work with 35.000 colleagues, 7 days per week and 24 hours per day.
You will also be part of the Webhelp client team operating the customer service for Philips Lighting globally. Across the world we have a team of over 100 colleagues working for Signify. You are working in the Learning & Development team, with 8 training leads, working with 40 trainers in our client teams throughout the country. In this role you work closely with the operations managers in the Netherlands, Kuala Lumpur and Puerto Rico.
Our role is to prepare people for a successful role within Webhelp and beyond. Our mission is: "Teaching skills for life".
We offer a broad set of responsibilities, an international environment and a very diverse role. The Webhelp organization works at high pace, a flat organizational structure and an informal way of working. Every day is different! You work with a team with inspiring people; successes are highlighted and celebrated. Finally, we are eager to #failfast and learn from all experiences.
Locations and hours Your homebase is our Enschede office and you want to work 32 to 40 hours per week.
Eager to apply? Recognize yourself in the description above? Did we stir your enthusiasm? We would love to get to know you. Share your CV and cover letter or present yourself in a creative way, for example a blog or 2 minute movie. Send this to: firstname.lastname@example.org and email@example.com before February 25 or use the button below. Any questions about the role or application process, send a Whatsapp to Ditte Vellema at +31623367879.
This is a position for employment within Webhelp Netherlands. For this reason, we ask you not to apply for a freelance position. Acquisition is not appreciated.